Resources for RETAIL - SEAC Applied and SEC Vocational

SEAC

UNIT 1

LO1 Demonstrate an understanding of the various work areas and housekeeping activities

https://www.process.st/checklist/retail-store-cleaning-checklist/

https://safetyculture.com/checklists/workplace-housekeeping/

https://www.safetyandhealthmagazine.com/articles/12470-tips-for-effective-workplace-housekeeping

https://bizfluent.com/how-8143888-improve-store-cleanliness-housekeeping.html

https://www.ispatguru.com/importance-of-housekeeping-and-cleanliness-at-workplace/

 

LO2 - Follow procedures to ensure that the correct quantity and quality of goods are received

https://www.bizmove.com/general/m6i6.htm

https://www.york.cuny.edu/administrative/financial-planning-and-budget/purchasing/policy-and-procedures-for-the-receipt-of-purchased-goods

https://www.accountingtools.com/articles/2017/5/16/receiving-procedure

https://www.dlsweb.rmit.edu.au/Toolbox/retail/toolbox/index.htm?unit_ci/concepts/cic0102.htm

https://www.admin.cam.ac.uk/offices/purchasing/guides/delivery.html

https://www.saferstoragesystems.com.au/receiving-and-inspecting-goods/

https://opentextbc.ca/foodsafety/chapter/receiving-practices/

https://paramountworkplace.com/receiving-in-the-procurement-process/

 

LO3 - Handle goods appropriately in different retail settings

https://www.relexsolutions.com/resources/managing-grocery-retail-supply-chains/

https://app.croneri.co.uk/topics/stock-control-and-stores-management/indepth

https://www.vendhq.com/blog/retail-store-management/

https://www.bgateway.com/resources/storing-goods-and-materials

https://www.morebusiness.com/5-tips-for-managing-your-retail-store/

 

LO4 - Apply tags to retail goods

https://smallbusiness.chron.com/methods-retail-tags-25770.html

https://www.rfidjournal.com/purchase-access?type=Article&id=15632&r=%2Farticles%2Fview%3F15632

https://www.catalyst-direct.com/uk/products/source-tagging/

https://en.wikipedia.org/wiki/Item-level_tagging

https://www.smartrac-group.com/making-retail-merchandise-smart-with-optimized-inlays-tags.html

https://www.pricestickers.co.uk/top-5-reasons-use-price-tags/

https://ecom-support.lightspeedhq.com/hc/en-us/articles/220661147-Creating-tags

https://link.springer.com/article/10.1186/s40163-017-0068-y

https://www.vendhq.com/blog/one-tag-two-tag-red-tag-blue-tag/

 

LO5 - Conduct a basic stock take exercise

https://www.simplybusiness.co.uk/knowledge/articles/2017/09/how-to-do-stock-taking-for-a-small-business-in-a-few-easy-steps/

https://quickbooks.intuit.com/au/resources/small-business-tax/how-to-conduct-a-successful-stocktake/

https://www.unleashedsoftware.com/inventory-management-guide/stocktaking

https://dearsystems.com/10-steps-successful-stocktaking-process/

https://www.asp.com.au/how-to-conduct-stocktake/

https://www.robertsnathan.com/5-steps-successful-stocktake/

https://www.vendhq.com/blog/taking-physical-count-inventory/

https://www.business.gov.au/Products-and-services/Inventory-management/Prepare-for-stocktake

 

SEAC

UNIT 2

LO1 - Prepare a compliant retail outlet layout.

https://www.smartsheet.com/store-layout

https://fitsmallbusiness.com/planning-your-store-layout/

https://www.vendhq.com/blog/store-layout-design/

https://www.signs.com/blog/store-layout-and-customer-flow-does-it-matter-for-smbs/

https://www.shopify.com/retail/the-ultimate-guide-to-retail-store-layouts

 

LO2 - Organise a product line display

https://fitsmallbusiness.com/visual-merchandising-guide/

https://www.lightspeedhq.com/blog/visual-merchandising/

https://nimloktradeshowmarketing.com/3-steps-to-display-products-at-trade-shows/

 

LO3 - Assemble and dismantle a promotional display

https://www.expodisplayservice.com/set-up-and-dismantling-service/

https://heritageprinting.com/blog/how-to-assemble-and-disassemble-a-banner-stand/

https://www.bestdisplays.com/7-ways-improve-installation-dismantling-exhibition-display/

 

LO4 - Enhance a customer’s retail experience through the use of themes

https://www.vendhq.com/blog/retail-experience/

https://econsultancy.com/in-store-customer-experience/

https://www.shopify.com/retail/how-these-retailers-are-using-augmented-reality-to-enhance-the-customer-experience

https://www.digitaldoughnut.com/articles/2018/january/7-major-themes-that-will-dominate-retail

 

LO5 - Demonstrate an understanding of the importance of product packaging for display settings.

https://retailminded.com/4-reasons-why-product-packaging-is-important/

https://www.inc.com/joshua-conran/why-your-product-s-packaging-is-as-important-as-the-product-itself.html

https://www.forbes.com/sites/onmarketing/2014/07/23/the-five-things-product-packaging-must-do/

https://www.ptpackaging.com/blog/the-importance-of-product-packaging/

https://www.onlinelabels.com/articles/product-packaging-tips.htm

 

 

SEC (Vocational)

UNIT 1

LO1 - Demonstrate an understanding of the retail sector and the range of retail occupations.

https://qualifications.vtct.org.uk/finder/unitpdf/UV10347.pdf

https://www.shopify.com/retail/retail-jobs-common-positions

https://targetjobs.co.uk/career-sectors/retail-buying-and-merchandising/434306-the-top-trends-affecting-the-retail-industry-a-guide-for-graduate-job

https://www.prospects.ac.uk/jobs-and-work-experience/job-sectors/retail/jobs-in-retail

 

LO2 - Outline the retail selling process

https://qualifications.vtct.org.uk/finder/unitpdf/UV20360.pdf

https://www.slideshare.net/npujari24/retail-selling-process-2-2

https://study.com/academy/lesson/what-is-retail-selling-techniques-process.html

https://www.ocr.org.uk/images/82506-level-2-understanding-the-retail-selling-process.pdf

 

LO3 - Recognise the importance of teamwork in retail.

https://smallbusiness.chron.com/importance-teams-retailing-11749.html

https://the-happy-manager.com/articles/why-is-teamwork-important/

https://qualifications.vtct.org.uk/finder/unitpdf/UV20361.pdf

https://www.indeed.com/career-advice/career-development/teamwork-skills

https://www.projectsmart.co.uk/the-importance-of-working-together-with-your-team.php

https://www.youthemployment.org.uk/young-professional-training/teamwork-skills-young-professional/

https://www.deakinco.com/media-centre/news/the-five-elements-of-successful-teamwork

https://www.potential.com/articles/5-important-reasons-why-teamwork-matters/

https://hbr.org/2019/08/when-teamwork-is-good-for-employees-and-when-it-isnt

 

LO4 - Demonstrate good customer service in a retail environment

https://www.superoffice.com/blog/five-ways-to-deliver-excellent-customer-service/

https://www.vendhq.com/blog/examples-good-customer-service-retail/

https://brand24.com/blog/3-real-life-examples-of-good-customer-service-in-retail-from-companies-large-and-small/

https://www.thebalancesmb.com/providing-excellent-customer-service-2951744

https://smallbiztrends.com/2019/12/examples-of-good-customer-service-in-retail.html

https://www.qualtrics.com/blog/customer-service-examples/

https://www.qminder.com/great-customer-service-retail/

https://www.retaildoc.com/retail-101/retail-customer-service

https://freshdesk.com/customer-support/customer-service-in-retail-a-differentiator-blog/

 

LO5 - Demonstrate an understanding of the key elements related to consumer rights in Malta

https://mccaa.org.mt/Section/Content?contentId=3196

http://www.acrmalta.com/

https://www.mondaq.com/Consumer-Protection/882362/Consumer-Legislation-Revamp-Of-Consumer-Law-Directives

 

 ​​​

Any comments may be sent to
dg.dcle.mede@gov.mt​
 
For further information 
regarding these 
Digital Resources, kindly