SEAC
UNIT 1
LO1 – Demonstrate an understanding of the various work areas and housekeeping activities
https://www.process.st/checklist/retail-store-cleaning-checklist/
https://safetyculture.com/checklists/workplace-housekeeping/
https://www.safetyandhealthmagazine.com/articles/12470-tips-for-effective-workplace-housekeeping
https://bizfluent.com/how-8143888-improve-store-cleanliness-housekeeping.html
https://www.ispatguru.com/importance-of-housekeeping-and-cleanliness-at-workplace/
LO2 - Follow procedures to ensure that the correct quantity and quality of goods are received
https://www.bizmove.com/general/m6i6.htm
https://www.york.cuny.edu/administrative/financial-planning-and-budget/purchasing/policy-and-procedures-for-the-receipt-of-purchased-goods
https://www.accountingtools.com/articles/2017/5/16/receiving-procedure
https://www.dlsweb.rmit.edu.au/Toolbox/retail/toolbox/index.htm?unit_ci/concepts/cic0102.htm
https://www.admin.cam.ac.uk/offices/purchasing/guides/delivery.html
https://www.saferstoragesystems.com.au/receiving-and-inspecting-goods/
https://opentextbc.ca/foodsafety/chapter/receiving-practices/
https://paramountworkplace.com/receiving-in-the-procurement-process/
LO3 - Handle goods appropriately in different retail settings
https://www.relexsolutions.com/resources/managing-grocery-retail-supply-chains/
https://app.croneri.co.uk/topics/stock-control-and-stores-management/indepth
https://www.vendhq.com/blog/retail-store-management/
https://www.bgateway.com/resources/storing-goods-and-materials
https://www.morebusiness.com/5-tips-for-managing-your-retail-store/
LO4 - Apply tags to retail goods
https://smallbusiness.chron.com/methods-retail-tags-25770.html
https://www.rfidjournal.com/purchase-access?type=Article&id=15632&r=%2Farticles%2Fview%3F15632
https://www.catalyst-direct.com/uk/products/source-tagging/
https://en.wikipedia.org/wiki/Item-level_tagging
https://www.smartrac-group.com/making-retail-merchandise-smart-with-optimized-inlays-tags.html
https://www.pricestickers.co.uk/top-5-reasons-use-price-tags/
https://ecom-support.lightspeedhq.com/hc/en-us/articles/220661147-Creating-tags
https://link.springer.com/article/10.1186/s40163-017-0068-y
https://www.vendhq.com/blog/one-tag-two-tag-red-tag-blue-tag/
LO5 - Conduct a basic stock take exercise
https://www.simplybusiness.co.uk/knowledge/articles/2017/09/how-to-do-stock-taking-for-a-small-business-in-a-few-easy-steps/
https://quickbooks.intuit.com/au/resources/small-business-tax/how-to-conduct-a-successful-stocktake/
https://www.unleashedsoftware.com/inventory-management-guide/stocktaking
https://dearsystems.com/10-steps-successful-stocktaking-process/
https://www.asp.com.au/how-to-conduct-stocktake/
https://www.robertsnathan.com/5-steps-successful-stocktake/
https://www.vendhq.com/blog/taking-physical-count-inventory/
https://www.business.gov.au/Products-and-services/Inventory-management/Prepare-for-stocktake
UNIT 2
LO1 - Prepare a compliant retail outlet layout.
https://www.smartsheet.com/store-layout
https://fitsmallbusiness.com/planning-your-store-layout/
https://www.vendhq.com/blog/store-layout-design/
https://www.signs.com/blog/store-layout-and-customer-flow-does-it-matter-for-smbs/
https://www.shopify.com/retail/the-ultimate-guide-to-retail-store-layouts
LO2 - Organise a product line display
https://fitsmallbusiness.com/visual-merchandising-guide/
https://www.lightspeedhq.com/blog/visual-merchandising/
https://nimloktradeshowmarketing.com/3-steps-to-display-products-at-trade-shows/
LO3 - Assemble and dismantle a promotional display
https://www.expodisplayservice.com/set-up-and-dismantling-service/
https://heritageprinting.com/blog/how-to-assemble-and-disassemble-a-banner-stand/
https://www.bestdisplays.com/7-ways-improve-installation-dismantling-exhibition-display/
LO4 - Enhance a customer’s retail experience through the use of themes
https://www.vendhq.com/blog/retail-experience/
https://econsultancy.com/in-store-customer-experience/
https://www.shopify.com/retail/how-these-retailers-are-using-augmented-reality-to-enhance-the-customer-experience
https://www.digitaldoughnut.com/articles/2018/january/7-major-themes-that-will-dominate-retail
LO5 - Demonstrate an understanding of the importance of product packaging for display settings.
https://retailminded.com/4-reasons-why-product-packaging-is-important/
https://www.inc.com/joshua-conran/why-your-product-s-packaging-is-as-important-as-the-product-itself.html
https://www.forbes.com/sites/onmarketing/2014/07/23/the-five-things-product-packaging-must-do/
https://www.ptpackaging.com/blog/the-importance-of-product-packaging/
https://www.onlinelabels.com/articles/product-packaging-tips.htm
SEC (Vocational)
LO1 - Demonstrate an understanding of the retail sector and the range of retail occupations.
https://qualifications.vtct.org.uk/finder/unitpdf/UV10347.pdf
https://www.shopify.com/retail/retail-jobs-common-positions
https://targetjobs.co.uk/career-sectors/retail-buying-and-merchandising/434306-the-top-trends-affecting-the-retail-industry-a-guide-for-graduate-job
https://www.prospects.ac.uk/jobs-and-work-experience/job-sectors/retail/jobs-in-retail
LO2 - Outline the retail selling process
https://qualifications.vtct.org.uk/finder/unitpdf/UV20360.pdf
https://www.slideshare.net/npujari24/retail-selling-process-2-2
https://study.com/academy/lesson/what-is-retail-selling-techniques-process.html
https://www.ocr.org.uk/images/82506-level-2-understanding-the-retail-selling-process.pdf
LO3 - Recognise the importance of teamwork in retail.
https://smallbusiness.chron.com/importance-teams-retailing-11749.html
https://the-happy-manager.com/articles/why-is-teamwork-important/
https://qualifications.vtct.org.uk/finder/unitpdf/UV20361.pdf
https://www.indeed.com/career-advice/career-development/teamwork-skills
https://www.projectsmart.co.uk/the-importance-of-working-together-with-your-team.php
https://www.youthemployment.org.uk/young-professional-training/teamwork-skills-young-professional/
https://www.deakinco.com/media-centre/news/the-five-elements-of-successful-teamwork
https://www.potential.com/articles/5-important-reasons-why-teamwork-matters/
https://hbr.org/2019/08/when-teamwork-is-good-for-employees-and-when-it-isnt
LO4 - Demonstrate good customer service in a retail environment
https://www.superoffice.com/blog/five-ways-to-deliver-excellent-customer-service/
https://www.vendhq.com/blog/examples-good-customer-service-retail/
https://brand24.com/blog/3-real-life-examples-of-good-customer-service-in-retail-from-companies-large-and-small/
https://www.thebalancesmb.com/providing-excellent-customer-service-2951744
https://smallbiztrends.com/2019/12/examples-of-good-customer-service-in-retail.html
https://www.qualtrics.com/blog/customer-service-examples/
https://www.qminder.com/great-customer-service-retail/
https://www.retaildoc.com/retail-101/retail-customer-service
https://freshdesk.com/customer-support/customer-service-in-retail-a-differentiator-blog/
LO5 - Demonstrate an understanding of the key elements related to consumer rights in Malta
https://mccaa.org.mt/Section/Content?contentId=3196
http://www.acrmalta.com/
https://www.mondaq.com/Consumer-Protection/882362/Consumer-Legislation-Revamp-Of-Consumer-Law-Directives